Privacy Policy

1. Information We Collect

Information You Voluntarily Provide

We may collect information you voluntarily provide, including:

• Name

• Phone number

• Email address

• Information submitted through contact forms

• Information submitted through referral forms

• Information provided during scheduling inquiries

 

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of access

This information is used for website functionality, analytics, and security purposes.

​

2. Use of Automated Communication Systems

The Healed Mind Psychiatry utilizes automated systems, including artificial intelligence-based tools, to assist with scheduling, general inquiries, and administrative routing of patient requests, including refill requests.

These systems identify themselves during interactions and may record and transcribe communications for operational and quality purposes.

​

Automated tools are used solely for administrative support. They do not provide medical advice, approve prescriptions, or make clinical decisions. All clinical determinations, including medication management and refill approvals, are made exclusively by licensed healthcare professionals.

Where protected health information (PHI) is involved, these systems operate pursuant to applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), and contractual safeguards with service providers.

​

3. Healthcare Information & HIPAA

Our website is not intended for the transmission of protected health information through unsecured channels.

Clinical services and protected communications are conducted through secure, HIPAA-compliant platforms.

Submission of information through public contact forms, chat features, or email does not establish a provider–patient relationship.

​

Patients receive a separate Notice of Privacy Practices in connection with treatment, which governs the use and disclosure of protected health information related to clinical care.

​

4. How We Use Information

Information collected may be used to:

• Respond to inquiries

• Coordinate scheduling and referrals

• Route administrative requests

• Improve website functionality

• Maintain operational security

• Send non-clinical communications if you opt in

• We do not sell personal information.

• ​

5. Third-Party Service Providers

We may use third-party vendors to support operations, including:

• Website hosting providers

• Secure electronic health record platforms

• Automated communication systems

• Analytics tools

• Email service providers

Where required by law, appropriate contractual safeguards, including Business Associate Agreements, are maintained.

Third-party providers operate under their own privacy policies, and users are encouraged to review those policies where applicable.

​

6. Call Recording

Telephone calls may be recorded or transcribed for administrative and quality assurance purposes.

​

7. Cookies & Analytics

Our website may use cookies and similar technologies to enhance user experience and analyze site usage. You may adjust your browser settings to decline cookies; however, certain features may not function properly as a result.

​

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information collected through our website and administrative systems. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

​

9. Children’s Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children through this website without appropriate parental involvement.

​

10. Your Rights

Depending on applicable law, you may have certain rights regarding personal information collected through this website. To inquire about your information or request updates, please contact our office.

​

11. Contact Information

If you have questions about this Privacy Policy, please contact:

The Healed Mind Psychiatry
Phone: 972-483-5380
Email: contact@thehealedmindllc.com

​

12. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.